Login to your account or sign up now to start collecting points and spending your rewards.
How do I earn points?
You can earn points whenever you spend with us. You’ll get 5 points for every £1 spent.
How do I earn bonus points?
Selected products will give you bonus points when you order them – these are shown by a purple bubble on the product image. Once your order has been paid, your bonus points are added to the points you’d normally earn from that order.
How do I spend my points?
You can spend your points at any time when you place an order – at the checkout screen, just choose how many points you’d like to spend, and your order total will be discounted automatically. Each point gives you £0.01 (1p) off your order.
Why are my points pending?
When you place an order with us, your points will be pending for 14 days from the date of purchase. Any returns during this period are then deduced from your points total.
Why aren’t my points showing in my account?
Once an order is placed, it can take up to 1 hour for your points to display in your balance as pending. If your points still haven’t appeared after this time, please contact us and we can check this for you.
How do I move up into a new tier?
Our tiers are based on the amount you’ve spent over the past 12 months. As soon as you’ve spent the amount required, you’ll automatically move into the new tier – please be aware it can take up to an hour after placing an order to move up tiers.
Once in a tier, you will stay in that tier for 12 months, unless you spend enough to move up further. After 12 months, you will either stay in your current tier or move down if you haven’t spent the amount required.
How do I refer a friend?
To refer a friend, click the Complete Activity button underneath Refer Friends in the Earn Points section above. This will popup a window allowing you to send a referral link by Twitter, WhatsApp, Messenger, Facebook or email, or you can copy the referral link to share any other way.
Once your friend clicks the link, they’ll be given a coupon code to use to get £5 off their first order if they create an account and spend over £25. They’ll receive the usual 5 points per pound spent, and once their points are approved (14 days after their order), you’ll get 500 points within a further 2 working days.
Club Highlight Points
Club Highlight Discounts
Referring a Friend
General Terms
