Login to your account or sign up now to start collecting points and spending your rewards.
Frequently Asked Questions
How do I earn points?
You can earn points whenever you spend with us. You’ll get 5 points for every £1 spent.
How do I earn bonus points?
Selected products will give you bonus points when you order them – these are shown by a purple bubble on the product image. Once your order has been paid, your bonus points are added to the points you’d normally earn from that order.
How do I spend my points?
You can spend your points at any time when you place an order – at the checkout screen, just choose how many points you’d like to spend, and your order total will be discounted automatically. Each point gives you £0.01 (1p) off your order.
Why are my points pending?
When you place an order with us, your points will be pending for 14 days from the date of purchase. Any returns during this period are then deduced from your points total.
Why aren’t my points showing in my account?
Once an order is placed, it can take up to 1 hour for your points to display in your balance as pending. If your points still haven’t appeared after this time, please contact us and we can check this for you.
How do I move up into a new tier?
Our tiers are based on the amount you’ve spent over the past 12 months. As soon as you’ve spent the amount required, you’ll automatically move into the new tier – please be aware it can take up to an hour after placing an order to move up tiers.
Once in a tier, you will stay in that tier for 12 months, unless you spend enough to move up further. After 12 months, you will either stay in your current tier or move down if you haven’t spent the amount required.
How do I refer a friend?
To refer a friend, click the Complete Activity button underneath Refer Friends in the Earn Points section above. This will popup a window allowing you to send a referral link by Twitter, WhatsApp, Messenger, Facebook or email, or you can copy the referral link to share any other way.
Once your friend clicks the link, they’ll be given a coupon code to use to get £5 off their first order if they create an account and spend over £25. They’ll receive the usual 5 points per pound spent, and once their points are approved (14 days after their order), you’ll get 500 points within a further 2 working days.
Terms & Conditions
Club Highlight Points
- Points are only valid at highlightcrafts.com. To earn and redeem points, you will need an account with our website, which requires a valid email address.
- Points will expire after 12 months of inactivity.
- Points earned have no cash equivalent outside of the scheme. They cannot be exchanged for cash, transferred, exchanged, gifted or used elsewhere in any other scheme.
- Points can only be redeemed and earned on orders placed via highlightcrafts.com.
- Points earned are available 14 days after your order has been placed.
- Each point is worth 1p discount on an order.
- You must have an activated account in order to be able to redeem your points.
- Points cannot be applied to an order after it has been placed. If you are having difficulty using your points, please contact us before paying for your order.
Club Highlight Discounts
- To claim your discount, you must login to your active account at highlightcrafts.com – your tier discount will be automatically applied to the prices you see.
- Gift Cards and Craft Retreats are excluded. Other products may be excluded at any time.
- Discount cannot be applied to an order after it has been placed. If you are having difficulty claiming your discount, please contact us before paying for your order.
Referring a Friend
- You must be referring a new customer. Somebody living at the same address is not considered a new customer. Please note that our system checks to ensure that referred customers are new and we do check IP addresses to help stop the reward being abused.
- This is an online feature and referred customers must follow the steps to ensure that you receive your points. If the steps are not followed, we cannot manually apply the points.
- Highlight Crafts can cancel, withdraw or alter the scheme, including these Terms and Conditions, or any Club Highlight account, at any time.
- Highlight Crafts can take any action it considers appropriate if we have reason to believe that you are abusing the scheme or offers.
- Use of additional offers and benefits associated with your Club Highlight are subject to availability.
- These terms and conditions are in addition to Highlight Crafts Terms and Conditions.
- As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
- Sales on this website are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.